Fines were introduced to encourage library users to return library materials promptly so as to ensure improved access and circulation of library materials. No fines will be imposed if the Library items are returned or renewed by the due date.

All borrowers will receive a Courtesy Notice (Items due soon reminder) ranging from 2 to 7 days before the due date, depending on whether the loan period is 7 or 21 or 28 days. The 1st overdue email reminder will be issued on the day after the due date. There will be no fines if the items are returned/renewed before the 2nd overdue reminder. Fines will start accumulating once you are issued with the 2nd overdue reminder via email. For more details on overdue reminders please refer here.

Please note that it is the responsibility of all library members to return/renew materials on time. Non-receipt of email reminders is not an acceptable reason for late returns/renewals.

1.  How to Check Your Fines

You can check whether you have any outstanding fines in ELISER under My Loan Record.

2.  Payment of Fines

Payment of fines can be made at the Main Library and Hilltop Library Loans counters by cash, NETS or CashCard during Library opening hours. You may also make payment by NETS or CashCard using the E-Payment Kiosks located outside the Main Library Entrance (Level 2), outside the Student Service Centre (T16, Level 2) and Blk T19 Foyer, Level 1.

Alternatively, you may send in a cheque make payable to "Singapore Polytechnic" to settle your fines. Please write your name and NRIC no. at the back of the cheque. The address is: Singapore Polytechnic Library, 500 Dover Road, Singapore 139651.

Final year students are required to settle your outstanding dues before the last day of your final exams. Graduating students with outstanding dues may expect a delay in receiving their diploma certificate.

3.  Fine Rates

Different Fine Rates apply for different category of library materials. Please refer the Loan Privileges page for information on Fine Rates. Please note that overdue fines are applicable for all library open days including vacation period. 

4.  Suspension of Borrowing Privileges

Your borrowing privileges will be suspended when you have received Library Overdue Reminder 3 for an overdue library item, or when your total outstanding fines is $5 or greater. In such cases, please return the library item or settle the fines as soon as possible to resume your borrowing privileges.

5.  Appeal on the Imposition of Fines

All users are given advance notice to return or renew library items on time. In compliance with financial audit requirements, waiving of overdue fines is permitted only for unforeseen circumstances (e.g., hospitalisation leave, compassionate leave) which made it impossible or difficult to return or renew the library items on time. For appeals, please email library@sp.edu.sg. Appeals will be dealt with on a case to case basis.

6.  Refunds

In general, payments made are not refundable.

For billed item, should the item be returned after payment has been made, no refund will be given. However, the paid item would be returned to the library user who had paid for the Replacement Bill.

For further enquiries, please call 6772 1575 or email library@sp.edu.sg.